Returns & Refunds

Our Return Policy

Because most orders are made-to-order OEM/ODM cosmetics, we ask you to review samples carefully before production. What we can always promise:

Damaged or Defective Goods

• Inspect every shipment on arrival. Report transport damage within 7 days of delivery with photos of the outer carton and product.
• Goods that arrived damaged or with a factory defect are replaced or refunded in full, including the replacement freight.
• Quality disputes are judged against the approved sample (or the COA for stock formulas).

Wrong Items or Shortages

• Report within 7 days of delivery. We correct the shipment at our cost — replacement, credit or refund, your choice.

Order Changes & Cancellations

• Before production: changes and cancellations are free; paid amounts are refunded via the original payment method.
• After production starts: custom-labelled goods cannot be cancelled; we refund the portion not yet produced.
• Stock products: cancel any time before dispatch for a full refund.

Refund Processing

• PayPal payments are refunded through PayPal and usually reach your account in 3–5 business days after approval.
• T/T refunds are processed within 5 business days of receiving your bank details.

What We Cannot Accept

• Returns requested more than 7 days after delivery without documented damage or defect.
• Made-to-order goods rejected for reasons other than defect (e.g. changed mind on artwork or scent after approval).
• Goods damaged by improper storage after delivery.